Terms of Service

Who you're dealing with

This site and any services provided through it are offered by LTP Solutions, LLC, a Georgia limited liability company based in Canton, GA. Throughout these terms, “we,” “us,” and “LTP” mean LTP Solutions, LLC. “You” means the person or business using the site or hiring us.

Using this website

By using ltpsolutions.org, you agree to use it in a normal, lawful way. Please don't:

• Try to break, overload, or bypass security controls on the site.
• Submit fraudulent quote requests, spam the contact form, or impersonate someone else.
• Scrape or republish content from the site without permission.

We can block or remove access for anyone abusing the site, with or without notice.

Quotes and estimates

Any price you see on the site or receive by email or phone before a written estimate is a rough range, not a binding quote. Real quotes are delivered in writing after we've scoped the job. Quotes are valid for 30 days unless stated otherwise, and assume the site conditions we saw on our walkthrough. If something material changes (hidden damage, new scope you'd like added, materials prices move), we'll tell you before doing the additional work and you can decide how to proceed.

Booking and payment

When you accept a quote, we'll confirm the scope in writing and schedule the work. Payment terms are stated on your invoice. Unless we've agreed otherwise, invoices are due on completion for small jobs, or per a written milestone schedule for larger projects. We accept common payment methods (see the Contact page for the current list).

Late invoices may accrue a reasonable late fee as stated on the invoice. Work may be paused on accounts with past-due balances.

What we'll do; what we won't

We'll perform the agreed work with the care you'd expect from a licensed, insured, human contractor. We won't:

• Do work that would violate local code, HOA rules, or a manufacturer's warranty without telling you first.
• Work on systems you don't own or aren't authorized to modify (e.g., shared utility equipment).
• Continue on a job site that isn't safe or accessible without the conditions being fixed.

Access, utilities, and site conditions

You're responsible for providing reasonable access to the work area, functioning power, and any credentials we need for networks or accounts we're asked to configure. If we arrive at a scheduled appointment and can't start work because access or prerequisites aren't available, we may charge a trip fee.

Cancellations and rescheduling

Life happens. Please give us as much notice as you can. For small jobs, cancellation more than 24 hours before the appointment is free. Inside 24 hours, a trip fee may apply. Materials we've already purchased for your specific job may be non-refundable or subject to a restocking fee; we'll tell you if that's the case.

Warranty

We warrant our labor for 30 days from completion against defects in workmanship. If something we did isn't working correctly, tell us and we'll come back and make it right at no charge.

Warranty does not cover:

• Wear and tear, damage from misuse, or changes made by you or a third party after we left.
• Hardware or software provided by you or purchased separately — those carry the manufacturer's or vendor's warranty.
• Outages caused by upstream services (ISPs, cloud providers, third-party APIs) outside our control.

Materials and hardware

Hardware we sell or install passes the manufacturer's warranty through to you. We'll help you file warranty claims on items we installed for a reasonable period; after that, the manufacturer is the right contact.

Custom software and code

When we write custom code, scripts, or automations for you:

• Once paid in full, you own the deliverables we built specifically for your project.
• We keep ownership of any pre-existing tools, libraries, or reusable components we bring in; you get a license to keep using them in the delivered solution.
• Custom software is delivered as-is. We'll fix defects we introduced for a reasonable support window, but ongoing maintenance is a separate engagement.

Confidentiality

We treat any non-public information you share with us — business docs, credentials, network layouts, photos of your property — as confidential. We don't share it outside of what's needed to do the job. If you need a signed NDA before we scope the work, ask and we'll sign one.

Liability

We carry business liability insurance. To the extent permitted by law, our total liability for any claim arising out of work we do is limited to the amount you paid us for the specific engagement giving rise to the claim. We aren't liable for indirect, incidental, or consequential damages (lost profits, lost data, downtime, etc.) — which is the same limitation virtually every professional services firm carries.

Nothing in these terms limits liability for things the law says can't be limited, like fraud or gross negligence.

Your content on the site

When you submit text, photos, or files through the quote or contact forms, you confirm you have the right to share them and you grant us permission to use them as needed to do the work you're asking about. Portfolio photos of completed jobs are only published with your say-so.

Third-party services

The site links to and integrates with services run by other companies (Postmark for email, Cloudflare for DNS and analytics, Hostinger for hosting, etc.). We're not responsible for the content or practices of third-party services, though we do pick vendors we trust.

Changes to these terms

We may update these terms as the business evolves. Material changes will be posted here with a new “Last updated” date. Continuing to use the site after changes are posted means you accept the new terms.

Governing law

These terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws rules. Any disputes will be handled in a court with jurisdiction in Georgia.

Questions

Anything unclear? Email info@ltpsolutions.org or call (678) 243-0160 — we'd rather talk it out than have a contract surprise anyone later.